Westbeach Booking Conditions

Please read these conditions carefully.

Westbeach Resort is a trading style of Westbeach Resort Ltd (company number 08935075).

Your contract will be with Westbeach Resort Ltd (referred to as Owner from now on). In making a booking, you warrant that you are 18 years of age or over and have the authority to accept and do accept on behalf of your party the terms and conditions set out below.

1. Terms.

All terms are per short break (start day as specified) for the accommodation as equipped and described. The usual check-in time is 4pm (subject to unavoidable delays). The check-out time is 10am. You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay. Prices include VAT (where applicable) at the rates applicable at the time of printing and are subject to change if the rates or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will on behalf of the Owner be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.

We reserve the right to alter prices in our brochure or on the website, which may go up or down. We will advise you of the current price at the time of booking. The terms and conditions for bookings may change from time to time. Please check at the time of booking.

2. Making a booking.

All offers and bookings are subject to availability. Any payments for your holiday you make to an agent authorised by us will be held by the agent on our behalf until they are paid to us or refunded to you. A binding contract comes into existence between you and the Owner once we have received your deposit and we have issued an invoice and booking acceptance by e-mail, fax or post.

You must check your invoice and booking acceptance as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 10 days of our sending it out.

The contract shall be between you and the Owner and be subject to English Law and the non-exclusive jurisdiction of the Courts of England and Wales.

3. Number in your party.

The total number in your party must not exceed the capacity of the accommodation as advertised by us. Babies under 2 are not counted as members of your party.

4. Payment.

When you book you must pay the applicable deposit requested.

Standard Deposit Total Holiday Price Deposit per Booking
All Bookings £60 minimum or 20% of total amount

Your balance is due and payable 14 days before your arrival date, we will collect your balance payment automatically at the due date from the card provided by you at the time of the booking unless you specifically request otherwise, if we are unable to collect the balance at the due date from the details held we will contact you for an alternative payment method. For bookings made within 14 days of your arrival date you will be required to pay the full amount when you make your booking or the balance may be collected immediately after the booking is made and the deposit is paid.

If the deposit and/or balance is not paid on time or we are unable to contact you for payment details we may cancel your booking.

5. Changes by you.

Once a booking has been confirmed by us to you, should you require it to be amended or re-invoiced for any reason (including for example accidental loss of the original invoice) then, if we accept this change, a fee of £26.00 will be charged together with any costs or charges imposed by other service providers. Up to 30 days before the holiday start date you may change your accommodation to another one within the same resort as your original booking and within the same calendar year, subject to availability and payment of the above fee and any outstanding difference in price. You may transfer your booking to someone else/another party (introduced by you) at any time providing you pay the administration fee of £26.00 and any outstanding balance.

Note: Bookings may not be transferred to other parties after we have received notification of cancellation.

6. Cancellation by you.

Telephone us immediately if you have to cancel and on the same day send us written confirmation quoting your booking reference. Your cancellation is effective from the date we receive your written confirmation from you, which will be acknowledged.

If you cancel your booking within the following time period leading up to the start of your stay the following charges will be payable by you to us which we will administer:

More than 14 days Loss of deposit
14 days or less 100% of the booking price

If you are due a refund as a result of a cancellation, this will be paid within 30 days of receipt of your written confirmation of the cancellation.

7. Linen and Towels.

Except for cots, bed linen is provided. This may be duvets or blankets and sheets. Please take bed linen for cots with you as required. 1 hand towels and 1 bath towel per person will also be provided.

8. Cancellation by Owner.

Very occasionally, in circumstances of `force majeure' as defined in clause 15, we may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative or a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

9. Brochure and Website accuracy.

We have taken care to ensure the accuracy at the time of publication of our brochure and promotional material and continuously with the website, however information and prices may have changed by the time you book. There may be small differences between the actual accommodation and facilities and its description, as we are always looking for ways to make improvements. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and/or services, except in the case of negligence by us. We will use our best endeavours to notify you of any changes to, or inaccuracies in any information contained in our brochure or on our website as soon as reasonably practicable after we become aware of that change or inaccuracy.

10. Activities and facilities.

We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond its control.

11. Unreasonable behaviour.

We have the right to refuse to hand over accommodation if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests or to members of staff. In such cases all payments made will be refunded in full as quickly as reasonably practicable, the contract will be terminated and we will have no further liability.

We reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given.

12. Damage to Accommodation.

You are liable to the Owner for any damage caused in the accommodation during the period of hire. The Owner has the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

13. Party Type.

Group/Party Bookings. The organiser or leader of a group or party booking is responsible for providing the party details. Should you arrive at your accommodation with such a group without notifying us of the required details the Owner has the right to refuse to hand over the accommodation to you.

Wheelchair/Disabled Persons. To ensure the accommodation and location booked is suitable for visitors with a disability, it is essential that all booking requests from parties including people with special needs, give us full and clear details of those needs at the time of booking. We also require confirmation as to whether or not the disabled visitor will be accompanied on their holiday by an individual able to attend to all their requirements.

14. Security Deposits.

You may be asked for an additional deposit at the discretion of the Owner for some or all parties. This is payable on arrival and will be returned to you after your holiday, provided that your accommodation is undamaged, clean and tidy.

15. Special Requests (e.g. for adjacent properties or apartments on a specific floor).

These cannot be guaranteed, but every effort will be made to satisfy them.

16. Force Majeure.

We cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to "force majeure".

Circumstances amounting to "force majeure" include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

17. Your Pet.

Pets are not allowed on the site.

18. Assistance Dogs.

Registered assistance dogs are accepted free of charge on the site, subject to the availability of suitable accommodation.

19. Your Vehicles.

Your vehicles, their accessories and contents are left entirely at your risk. We are not responsible for any loss or damage from or to any vehicle from any cause whatsoever. Vehicles must be parked in allocated parking areas.

20. Our responsibility for your booking.

We are responsible for making your booking in line with your instructions, and are not responsible for any information about the accommodation that we pass on to you in good faith.

However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

21. Comments or concerns.

You must notify any shortcomings with your accommodation to us or our representative immediately so that remedial action, if appropriate, can be taken. If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday.

It may affect the investigation of your complaint and may impact on the level of compensation that you may be entitled to if you fail to notify us or our representative of any complaint or claim during your holiday and write to us with full details within 28 days after your holiday had ended.

22. Personal Travel Insurance.

You are strongly recommended to take out Personal Travel Insurance for your holiday.

23. Data Protection Policy.

In order to process your booking we need to use the information you provide such as name, address, any special needs etc.

Proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law.

We will not, however, pass any information onto any person not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant person. The Supplier's use of your information is subject to their policy and is their responsibility.

Your data controller is: Westbeach Resort Ltd

You are entitled to a copy of your information held by us. If you would like to see this please contact us in writing.


We will hold your information, where collected by us, and may use it to provide you with holiday or special offer information. If you do not wish to receive such approaches in the future, please write to us. We will not pass your information on to any third parties for marketing use without your permission.

Copyright (C) Westbeach Resort Ltd.
Prices and booking conditions may be changed or varied subsequently.
Please see our website for latest details.

Westbeach Resort Ltd;
Nelson Road, Westward Ho! Devon, EX39 1LF

Registered in England and Wales.
Company registration number: 08935075